Privacy Policy

a. Personal Information

• Full name
• Date of birth
• Residential address
• Email address
• Phone number
• Identification documents (passport, driver’s license, utility bills)
• Tax identification number or national ID

b. Financial Information

• Bank account details
• Payment methods used (card details, wallet addresses, etc.)
• Transaction history
• Trading activity and balances

c. Technical and Usage Data

• IP address
• Browser type and version
• Operating system and device information
• Geolocation data
• Pages visited, time spent, clickstream data
• Cookies and similar technologies (see Section 9)

d. Communication Data

• Emails, live chat messages, and support tickets
• Survey responses and feedback
• Phone call recordings (if applicable and legally permitted)

• Verify your identity and fulfill Know Your Customer (KYC) obligations
• Process transactions and manage your trading account
• Comply with legal and regulatory requirements (e.g. AML/CTF)
• Provide customer support and service updates
• Monitor and analyze platform usage and improve functionality
• Send you marketing communications (only with your consent)
• Prevent fraud, unauthorized access, or illegal activity
• Customize and personalize your user experience

• Your consent (for marketing and cookies)
• Performance of a contract (e.g. platform usage and account management)
• Compliance with legal obligations (e.g. financial regulations)
• Legitimate interests (e.g. platform improvement and fraud prevention)

• Regulatory authorities, financial bodies, and law enforcement (as required by law)
• Third-party service providers who assist us in delivering the platform (e.g. KYC, hosting, analytics)
• Payment processors and banks
• Affiliate companies and partners (under strict confidentiality agreements)

All third parties are required to maintain data security and only process your data as instructed by us.

Your information may be stored and processed in countries outside of your own, including jurisdictions that may not offer the same level of data protection. When we transfer your data internationally, we ensure it is protected by appropriate safeguards (e.g., Standard Contractual Clauses or equivalent frameworks).

• To fulfill the purposes outlined in this policy
• To comply with legal and regulatory obligations
• To resolve disputes and enforce our agreements

After retention periods expire, your data will be securely deleted or anonymized.

• Access to your personal data
• Correction of inaccurate or outdated data
• Deletion of your data (“Right to be forgotten”)
• Restriction or objection to processing
• Portability of your data
• Withdrawal of consent at any time (for marketing or optional services)

To exercise these rights, contact us at [insert contact email]. We may require identity verification before processing your request.

• SSL encryption
• Firewalls and intrusion detection systems
• Access controls and role-based permissions
• Regular vulnerability assessments and audits
• Staff training and confidentiality agreements

Despite our efforts, no system is 100% secure. We encourage you to take measures to protect your account (e.g., strong passwords, 2FA).

• Enhance your browsing experience
• Analyze site usage and improve performance
• Personalize content and marketing (with consent)

You can manage cookie preferences through your browser settings or via our Cookie Banner when visiting the site.

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before interacting with them.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. When we update the policy, we will revise the “Effective Date” at the top. Significant changes will be communicated to users via email or platform notifications.

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Email: support@genesismarketcapital.com

Website: https://genesismarketcapital.com